Privacy Policy
At Vitality & Glow Natural, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information.
Last updated: December 2024
Introduction
Vitality & Glow Natural ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our natural skincare and wellness products and services.
This policy complies with applicable data protection laws including the UK GDPR, EU GDPR, and other relevant privacy regulations. We encourage you to read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Personal Information
- • Name and contact details
- • Email address
- • Phone number
- • Billing and shipping addresses
- • Date of birth (optional)
Transaction Data
- • Purchase history
- • Payment information
- • Order preferences
- • Product reviews and ratings
- • Customer service interactions
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
Technical Data
- • IP address
- • Browser type and version
- • Operating system
- • Device information
Usage Data
- • Pages visited
- • Time spent on pages
- • Click patterns
- • Referral sources
Cookies & Tracking
- • Session cookies
- • Analytics data
- • Marketing preferences
- • Site functionality
How We Use Your Information
Order Processing & Fulfillment
We use your personal information to process and fulfill your orders, including shipping products, handling returns, and providing customer support. This includes communicating about your orders and resolving any issues that may arise.
Personalized Experience
Your information helps us provide a personalized shopping experience, recommend products based on your preferences and purchase history, and customize our website content to better serve your needs.
Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, and wellness tips. You can opt out of these communications at any time by following the unsubscribe link in our emails or contacting us directly.
Legal Compliance
We may use your information to comply with legal obligations, resolve disputes, enforce our terms of service, and protect our rights and interests in accordance with applicable laws and regulations.
Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
- Analytics services to improve our website
Legal Requirements
- Compliance with legal obligations
- Protection of our rights and safety
- Response to lawful requests
- Business transfers or mergers
Your Rights & Choices
Under applicable data protection laws, you have certain rights regarding your personal information:
You have the right to request access to the personal information we hold about you, including details about how we process your data.
You can request that we correct any inaccurate or incomplete personal information we have about you.
You may request that we delete your personal information under certain circumstances, such as when it is no longer necessary for the purposes it was collected.
You have the right to receive your personal information in a structured, commonly used format and transmit it to another controller.
You may object to the processing of your personal information for direct marketing purposes or where our legitimate interests are concerned.
Data Security
Technical Safeguards
- SSL encryption for data transmission
- Secure servers with regular security updates
- Regular data backups and recovery systems
- Access controls and authentication measures
Organizational Measures
- Staff training on data protection practices
- Limited access to personal information
- Regular security audits and assessments
- Incident response and breach notification
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device that help us provide better service.
Essential Cookies
These cookies are necessary for the website to function properly, enabling features like shopping cart functionality and secure checkout processes.
Analytics Cookies
These help us understand how visitors interact with our website by collecting anonymous information about page visits, traffic sources, and user behavior.
Marketing Cookies
These cookies track your browsing habits to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
Managing Cookies: You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, and resolve disputes. Our retention periods include:
Customer Information
- • Active customers: Throughout customer relationship
- • Inactive customers: 3 years after last purchase
- • Marketing data: Until consent withdrawn
Transaction Data
- • Order records: 7 years for tax purposes
- • Payment information: Until transaction complete
- • Customer service logs: 2 years
International Data Transfers
In some cases, your personal information may be transferred to and processed in countries outside your jurisdiction. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.
Adequacy Decisions
We transfer data to countries that have been deemed to provide an adequate level of protection for personal data by the relevant authorities.
Standard Contractual Clauses
We use approved standard contractual clauses to ensure appropriate protection when transferring data internationally.
Contact Us
Data Protection Officer
If you have any questions about this privacy policy or our data practices, please contact our Data Protection Officer:
Our Address
Vitality & Glow Natural
1 Victoria Square
Birmingham, B1 1BD
United Kingdom
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
You also have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated.